Customers Count

One of the reasons that I like working at Walgreens is because I believe they are fair, honest, and make things easy for their customers.

Every week Walgreens puts out an ad which shows the sales. If we happen to not have a sale item in stock and someone wants it we will offer them something called a rain check. This is like a pass for the customer to come back at any future time and receive that item at the sale price. Before I started working at Walgreens I never knew that companies had such a thing.

Walgreens weekly add is also available online. This makes it easy for customers to find out what is on sale before they ever come to the store. Customers can print out the coupons right from their own home! To check out Walgreens weekly add just visit http://walgreens.shoplocal.com/walgreens/default.aspx?adref=HomePage.

Customer can also log on to http://www.walgreens.com/ for many other reasons that can benefit them. One of my favorite things about the website is that you can upload your pictures to it and send them to your local Walgreens. They will have your pictures ready to pick up at the store in at least one hour. A customer can also choose to send their pictures to any other Walgreens across the United States. This can be a great tool for customers who have family members that live far away. Any memory can be shared quickly even with those who don’t live close to home. To upload your pictures, visit http://photo.walgreens.com/.

In my last blog entry, Pushing Employees to Excellence, I talk a lot about some of the contests that Walgreens puts into place for their employees. I think the contests are really fun for the employees but the bottom line of the contests is to benefit the customers. Because Walgreens encourages the employees, customer service is taken up to a level far beyond our competitors.

In the near future Walgreens plans to open a 24 hour customer service call center. Customers will soon be able to voice their questions, comments, and complaints at any time of the day or night.

Walgreens is serious about customer service because customers are what make the company a business!